Question 1

How do I get a price?

Accepted Answer

Free estimate. We walk the house and the yard, look at where the water actually goes, and give you a written scope. If your gutters don't need replacing, we say so and you keep your money.

Question 2

What areas do you cover?

Accepted Answer

About 60 miles out from Jacksonville — the Beaches, Ponte Vedra, Nocatee, St. Augustine, Fernandina, Orange Park, Fleming Island, and Palm Coast — plus select areas beyond like Gainesville, and southeast Georgia towns like Kingsland and Folkston.

Question 3

Do you subcontract the work?

Accepted Answer

No. The crew that quotes the job is the crew on the house. There's no sub layer between you and the person who installed your gutters, so when you call about the work, you're talking to the people who did it.

Question 4

Are you a roofing company that also does gutters?

Accepted Answer

No — gutters and drainage are the whole business. This isn't a side trade handed to whoever was free that week. Water is what we do, from the roofline to where it leaves your property.

Question 5

Do you handle where the water goes after the downspout?

Accepted Answer

Yes — underground hard-pipe runs, yard drainage, and stormwater routing are core services, not add-ons. Most gutter companies stop at the downspout. We handle the gutter, the downspout, and where the water goes after that, in one job.

Question 6

Seamless or sectional?

Accepted Answer

Seamless — 6-inch K-style, run on site to your roofline. Sectional gutters have a joint every few feet, and every joint is a place Florida rain can eventually find. A seamless run has joints only at the corners and outlets, which means fewer places to leak.

Question 7

What gutter sizes and materials do you install?

Accepted Answer

Our standard is 6-inch seamless K-style aluminum gutter — a high-capacity, high-flowing profile built for Florida rain. The roof's square footage and pitch decide the downspout count, not a sales pitch. Ask about oversized profiles and copper when we walk the house.

Question 8

Do gutter guards really work with live oaks?

Accepted Answer

They cut cleanings, they don't end them. Live oak leaves and pollen tassels are small enough to test any guard. A good guard means less frequent maintenance, not zero maintenance — and we'll tell you which kind fits your trees before you spend the money.

Question 9

What is your Personal Guarantee?

Accepted Answer

It's a written promise about how we conduct ourselves on your project, signed by us and by you before work starts. Customer satisfaction is the foundation of the company, and communication is what makes it real — so the guarantee is mostly about showing up, keeping you informed, and answering the phone.

Question 10

What exactly does the Personal Guarantee promise?

Accepted Answer

Crew on site every full workday until your project is complete, with notice from us on weather days or pre-approved days off — no silent disappearances. A pre-construction meeting before we start. Daily communication for as long as you need it. Photo and video documentation throughout the install, available on request. Install per the manufacturer's published instructions. An open line for any concern, with every concern or warranty call answered within 24 hours. The owner answers his personal cell for install issues until 8pm. An on-site come-back within 3 business days of your call. And a final walk-around with you before we leave, confirming you're satisfied.

Question 11

What does the guarantee cover, and what doesn't it?

Accepted Answer

It covers our conduct and communication on your project — how we show up, how we keep you informed, and how we respond when you call. Product warranties on materials are provided separately by the manufacturers, and we'll walk you through those at the estimate.

Question 12

How do you communicate during the job?

Accepted Answer

Pre-construction meeting before anyone touches the house, daily updates for as long as you want them, photos and video whenever you ask, and a final walk-around with you before the crew pulls off the driveway.

Question 13

What if something comes up after the job?

Accepted Answer

Call and a return visit goes on the schedule — you will not chase a dead number. Phones are answered seven days a week during business hours.

Question 14

What payment types do you take?

Accepted Answer

Credit and debit cards, Zelle, check, and cash.

Question 15

When are you open?

Accepted Answer

Monday–Friday 8am–8pm, weekends 8am–2pm. Phones are answered seven days a week during those hours.

Question 16

Is soft washing safe for my roof?

Accepted Answer

That's why it's soft washing — low pressure, the right cleaners, no damage to shingles or siding. High-pressure washing strips shingle granules; a soft wash lets the cleaning solution do the work instead.

Questions people actually ask

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